I hope this doesn’t constitute as spam, but I really just want to give great thanks to the support team for helping me out with my issue. It hasn’t been resolved yet, but they’ve been very patient and they’ve given me tons of potential solutions to explore. Even when one solution doesn’t work, I always get a fast, detailed response with another option to explore. I’m sure the lovely folks over at support are just as frustrated as I am having to deal with this so much.
I suppose, on an off note, if anyone has any ideas as to how I could resolve my issue, that would be pretty cool, too. I imagine I’m not the only person to have this problem.
I’ve been playing GW2 for a few months now, and I’ve been playing on my MacBook Pro. Everything has been working fabulously until now. I recently moved into my dorm at university and I’ve been unable to connect to the game client. The only thing that’s changed is my wireless connection — not my computer or antivirus or anything like that. I’ve tried to use my phone as a wireless hotspot, just to see if I could log on but I was unable to even then. What happens is that I attempt to log in and the loading time is unbearably long. When the loading times out, I get error code 58:11:5:512, with the following message: “The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.”
So frustrating! I’m having too much fun at university to go home every weekend just to play a little GW2!
If anyone else has had a similar issue, please don’t hesitate to speak up and offer some potential solutions.
Once again, massive thanks to the people over at support — you guys are brilliant!
