BF's Hacked Account - Blue Tracker

#1 - Sept. 15, 2012, 9:32 a.m.

Someone hacked my BF’s account, changing the account’s e-mail and password with NO confirmation (only a notice) to his original e-mail.

My boyfriend is now unable to play, while whoever hacked his account is online RIGHT NOW on his account, and because the both of us are leaders of our guild, I cannot strip him of guild vault access rights or other guild capabilities (even though I was the one who created the guild).

The account has NOT been suspended as was talked about in the other section of the forums, and EVERYTHING that he has on his account, gold, purchased gems, and ALL our GUILD VAULT stuff is in jeopardy. I am extremely upset and worried about this. Is there anything you can do IMMEDIATELY to kick/suspend the account and protect his/our stuff?

UPDATE: He has already taken stuff from our guild vault – I’m withdrawing everything else of worth now, but if action is not taken NOW, all his stuff will be gone. My BF submitted a ticket about it to support already, but I fear that will not be fast enough. He has purchased Gems in the past, and if that is all gone that’s a real-money investment on our part that will be lost.

GaileGray

#6 - Sept. 15, 2012, 9:49 p.m.

Saraphim.1230:
… email addresses or passwords should never be reset without confirmation via email from the original email address.

What you are suggesting is not secure at all. If someone’s email account is compromised, the last thing we should do is send the credentials to that old, compromised account!

GaileGray

#7 - Sept. 15, 2012, 9:50 p.m.

Ninja Spleen.7458:
Well I’m happy to see that my BF was able to get back his account this quickly, but of course all gold and unbound items are gone, as well as all the gems he bought (all with money…)

NOW I’m concerned because we had all of my friends/guildmembers report his character/account for scamming while it was hacked as a desperate measure to protect the rest of the guild’s assets… I hope that it doesn’t get processed later and he loses access to the account again. lol.

I guess we’ll let the issue of the $30 worth of Gems drop as a thanks for a quick turnaround time of getting him the account back.

If there are missing gems, the team may be able to help with that. I don’t have the details at my fingertips, but you’re welcome to discuss the matter with them.