Be Careful (might have gotten hacked)

#1 - May 10, 2014, 11:25 p.m.

Ok so this is for people who are still playing this game.
I played a bit in the past but i am not playing anymore.
Went to cehck my Emails today and noticed that arenanet gave send me 2 emails. one is for changing the pw and the other one was for getting authorization.
So they gave me the ip and tracing it down got me to the US.

Also i just found out that he someone managed to get authorization trough the account management while i was logged in.
Since its been almost a year since i played this cant be a keylogger or anything else. (havent looged in for like a year or something.)
just a Reminder for people caring about their account and to the Support.Do a better job -.-

Gaile Gray

#10 - May 12, 2014, 5:56 p.m.

Zaxares.5419:
^ What Seera said. Odds are that a 3rd party fan site got hacked and the hackers harvested all the login info there. The people who got hacked likely used the same password on the fan site as they did on their e-mail and as the GW2 password. (This is how I got hacked many years back in GW1. GWGuru got compromised and they stole the passwords from there. I was careful enough to use a different password for my GW2 account, the fansite and my e-mail account, but unfortunately I’d forgotten that way back when I first started GW1, I’d also created an NCSoft master account for a one-off support issue and THAT account used the same password as the fansite. The hackers used that master account to get in and reset my GW1 password. Lesson learned. I now use unique passwords EVERYWHERE.)

All this is true. The “hack” did not come through us, but through the use of known credentials, such as a known e-mail address and password combination.

We’ll be happy to try to help you resecure your account if you contact Support.