Banned/Suspended for unacceptable name.

#1 - Aug. 17, 2013, 4:57 p.m.

My account has been banned/suspended for unacceptable name for 72 hours, the ban started at about 1:30 A.M. 8/17/2013. I do not understand why. My character names are: Arya Vane, Arya Vyne, Ax Bane, Raklee, Salis Nigra, Val Zinko, and Sir Apophis. I can not understand how any of those names would be offensive in anyway. I also never use profanity in chat to degrade any other player so I can’t see how that would be a problem either. Frustratingly, by the time the ticket I submitted for the problem is answered the ban will probably be gone and I have lost 3 days of being able to play.

Gaile Gray

#6 - Aug. 17, 2013, 8:23 p.m.

First, it’s true that Salis Nigra is the Latin name for the Black Willow. It should not be blocked. But I’m curious about this. Your account is suspended? Then can I assume this is not your first incident of choosing an offensive name? What was/were your offensive name(s) last time, and to what did you choose to rename that character or characters?

Gaile Gray

#8 - Aug. 17, 2013, 8:51 p.m.

shazbot.1497:
Gaile Gray.6028:
First, it’s true that Salis Nigra is the Latin name for the Black Willow. It should not be blocked. But I’m curious about this. Your account is suspended? Then can I assume this is not your first incident of choosing an offensive name? What was/were your offensive name(s) last time, and to what did you choose to rename that character or characters?

I have never been suspended before, you can check, my account was suspended for 72 hours. I have never had a warning, these have been my names since I installed my game. I did not know why, no one has responded to any of my tickets, or was I sent a message request to change my name.

Tickets? You’ve submitted more than one? Give me the numbers, please.

Gaile Gray

#11 - Aug. 17, 2013, 9:26 p.m.

This looks odd to me (and I’m going to apologize in advance if this was an agent error situation)!

Let me work with the team to figure out what happened. I am actively doing that now.

Thanks for your patience.

Gaile Gray

#13 - Aug. 17, 2013, 10:39 p.m.

shazbot.1497:
Any improvement?

It has been only 1/2 hour since I had posted. I’ve contacted the team lead, but as, that you please be patient.

Gaile Gray

#14 - Aug. 18, 2013, 10:09 a.m.

The team did a thorough investigation and discovered where this error took place. And yes, it was an error for which they are sincerely sorry. There were two errors: blocking a name and suspending the account on a “first strike” basis. The agent who mistakenly blocked the account has been coached and will be much more careful in the future.

The account was reinstated last night (just shortly after my post) and you’ll find everything in order now. Again, we are sorry for the error.