Banned for nothing, no response to ticket

#1 - Sept. 17, 2012, 7:36 p.m.

I am looking for a response to my ticket. I was online playing and was “banned” mid-game. After force quitting (the “Ok” button was inactive), I tried to log back in and found that I was banned for suspected access by an unauthorized individual.

I use email authentication, a totally unique password, have no viruses, never click email links. I changed my password immediately, and checked the security status on my account page. The only log ins recorded were from my own IP address. I do not understand how there could be suspected access. I did not receive any emails requesting authentication.

I have been waiting over 3 hours for a response to my ticket.

GaileGray

#2 - Sept. 17, 2012, 7:41 p.m.

Ramasu.8160:
I am looking for a response to my ticket. I was online playing and was “banned” mid-game. After force quitting (the “Ok” button was inactive), I tried to log back in and found that I was banned for suspected access by an unauthorized individual.

I use email authentication, a totally unique password, have no viruses, never click email links. I changed my password immediately, and checked the security status on my account page. The only log ins recorded were from my own IP address. I do not understand how there could be suspected access. I did not receive any emails requesting authentication.

I have been waiting over 3 hours for a response to my ticket.

Something happened that triggered that action — we wouldn’t boot you and lock the account unless there was a real threat.

Please hang tight and Support will respond. There are millions of people playing the game, and some of them have issues, so please do get impatient with a few hours pass without a response.