Banned due to server malfunction.

#1 - Nov. 16, 2012, 3:14 p.m.
Blizzard Post

Thanks to support so far, as now I am no longer permanently banned and may post in the forum.

I was playing just before the Lost Coast world event started, and was in Lion’s Arch. The video triggered and the event started, so I went with everyone else over to where the Karaka things were spawning to fight them. Well the latency was horrific naturally, and skills were taking anywhere from between 5-30 seconds to activate.

In the midst of the chaos, and wildly spamming keys in the vain hope it was actually doing something, I was kicked from the server. No big deal I thought, server crash or typical kick because too many people are on. I attempted to log back in, and was informed that my account was banned due to botting/automation/macroing. Huh?

I’m guessing that the server’s automated software decided that my wild key spamming during the event was some kind of third party automation. I posted my problem to support 2.5 hours ago under Banned/Account problems. It now reads as a hacked account and I am incurring a 71 hour suspension for being hacked.

So now I shall miss the Lost Cost event for… participating in the Lost Coast event…

#3 - Nov. 16, 2012, 5:10 p.m.
Blizzard Post

We do not give suspensions to victims of an account hacking. That would be incredibly unfair. Something else happened here and it was most likely not in relation to latency.

Please await a response from the Support Team.