Bank Tab Expansion - Gemstore Error

#1 - Sept. 12, 2014, 11:56 p.m.
Blizzard Post

Good evening!

So, I was super stoked about the tabs being on sale today! I bought as many as I could using the bank unlock feature within the bank itself.

I was looking through the store, and did not see the “You have already purchase the maximum number of this item.” message for the tabs. I thought great! I can buy a few more. I bought one more slot, and I get an error message that states “You have already unlocked the maximum number of bank tabs.”

Being that this was unknown using the interface, and having spent my gems, I am wondering if I am able to get a refund of my spent gems (480) for this account-bound item that I cannot use. I am not sure where else to file this. Thanks for any help you can provide.

#7 - Sept. 19, 2014, 3:16 p.m.
Blizzard Post

I sense you’re updating your existing ticket rather than making a new one, so thank you for that! The team will review your latest update and figure out the whole “9 isn’t 12” thing for you and get you a refund, if that’s what is warranted here. (I imagine it is, but they’ll need to look into it in depth.)

Thanks for your patience.