Mistakenly bought 6 Bank tabs and can not use 2 of them (tells me maximum number of bank tabs) and the items are sitting in my backpack useless.
Is there anyway I can get refunded my gems for the 2 in my pack I can’t use and could something be done to prevent people from buying account items they can no longer use?
Mistakenly bought 6 Bank tabs and can not use 2 of them (tells me maximum number of bank tabs) and the items are sitting in my backpack useless.
Is there anyway I can get refunded my gems for the 2 in my pack I can’t use and could something be done to prevent people from buying account items they can no longer use?
Normally we cannot refund for account upgrades because we don’t have a means to remove the upgrade. (We can’t take away storage tabs, for instance.) However, in this case, I would encourage you to go ahead and submit a ticket (“Support” above, and then “Ask a question” on the support page.
We are always looking at better ways to help players, and we give each petition a careful review with the hopes that we can help the player and, basically, fulfill his or her request. We develop policies and then carefully review them on an on-going basis to ensure we are giving our players the best service possible.
Sometimes we can’t do what a player asks, but when that is the case, there is a logical reason for it. One example is the player whose account security is lacking, who asks us for a second account restoration. Some might say “Eh, just do it!” but others wisely will realize that doing multiple restorations (especially in a short period of time) is a bad thing to do. It can impact the game economy, and it even can be “played” through intentional, planned “hacking” with the hopes of getting a bunch of free stuff.
We have to be very careful to whom we offer a restoration, we only offer restorations for a proven compromise involving an unknown third party (and not "I made a mistake, please roll me back), and we can’t get on the “Restoration Merry-Go-Round” by offering multiples.
Hope that makes sense but…
TL;dr: We try to help everyone, and we review our decisions to ensure that we help as many as possible. 
So all is well with the issue that started the thread, and I’ll close it out now.
