Bank-guild is gone , and support won't help

#1 - May 4, 2014, 4:56 a.m.
Blizzard Post

Hey , around 10-12 days ago I had a bug that cause my bank-guild i’ve made to be deleted for no known reason…

I submitted a ticket right away but i haven’t got any answer yet..
i’ve lost mats with the cost of 100g average and im afraid they wont help me now in such a way like a re-roll etc…

Did anyone have problem like that as well? do they must help me even tho its been such a long time?

any info would help me ! ty

#7 - May 5, 2014, 6:37 p.m.
Blizzard Post

Please note BG’s post about your home server. Please also note that tickets are very heavy right now, but the team will respond as soon as they can. However, as also stated in this thread, we absolutely cannot restore guild banks, nor will we roll back an account in order to do so.

I suggest you hold and await the answer to your ticket for more information.