bad gem card code

#1 - April 3, 2014, 2:50 p.m.
Blizzard Post

Bought a gem card from game stop last week and the key looks like a phone number, o actually called it and some dude picked up. Just wondering If I am out $15.00 our not, because game stop can’t do anything about it. Any and all help would be wonderful.

#3 - April 3, 2014, 7:12 p.m.
Blizzard Post

I don’t think I understand how this is a “bad gem card code.” If the code on your card did not work, kindly contact the supplier and work with them on getting a replacement.

If you mean you ran up phone charges, I don’t believe there is anything Game Stop can do about that, and I am certain that we could not assist with that.

#12 - June 30, 2014, 4:35 p.m.
Blizzard Post

Thanks to those of you who shared — and confirmed — that the codes are very sensitive and must be entered exactly as displayed. If there are spaces, add spaces. If there are dashes, add dashes.

Sometimes I see gift cards that work when you put in a huge blob of numbers, ignoring spaces or dashes, but it sounds to me from these suggestions that the best way to add gem cards is precisely as shown.

To the OP (Rasputen): Could you please try entering exactly as shown and report your experience? If the card does not work at that point, I’d strongly encourage you to take it back to the store and request a replacement.