#12 - June 30, 2014, 4:35 p.m.
Thanks to those of you who shared — and confirmed — that the codes are very sensitive and must be entered exactly as displayed. If there are spaces, add spaces. If there are dashes, add dashes.
Sometimes I see gift cards that work when you put in a huge blob of numbers, ignoring spaces or dashes, but it sounds to me from these suggestions that the best way to add gem cards is precisely as shown.
To the OP (Rasputen): Could you please try entering exactly as shown and report your experience? If the card does not work at that point, I’d strongly encourage you to take it back to the store and request a replacement.