After much hard work and effort I went to the Crusader Benson at the gates of Arah to buy my whispering shoulder pads. I clicked on them, previewed them, and then bought them. After going to my inventory to equip them I saw I had a pair of leggings in my bag…
Is there anyway to refund my Karma points and purchase the correct item? Will Anet save me from this error?
First, please do not bump threads.
Secondly, as far as I have seen we have had no other reports of this particular issue. The last thing I want to do is appear rude or uncaring, but honestly, this sounds much more like user error than a game or account issue. If you believe it is a game issue, please post in the Bugs Forum, giving as many details as possible.
Account restorations are not designed for replacing items acquired in error, and it is highly unlikely that the service would be or will be offered for such an occurrence. To expand the service to those instances would mean that support would be inundated with requests to use a pretty complex tool — with potential game economy impact — for what, in the overall scope of things, would be considered somewhat-trivial reasons. Account restorations are undertaken, in Guild Wars, at least, only for account compromise incidents.
About a week ago someone linked a piece of gear in /map chat, and the icon clearly did not match the actual item. I think the icon was a pair of gloves, but the item description said it was pants, or something like that. So yes it is possible that Haka selected an item expecting to get shoulders but instead got pants, although the situations are different, assuming the linked item doesn’t always have to match the actual item (two different database values, for example). I did not preview the item that was linked in map chat.
That is a very interesting note, Anon, and that may shed some light on Haka’s issue. (Haka, I understand your points, thanks for sharing them!)
Unfortunately, the answer is the same — we cannot spawn items to replace the intended purchase, whether due to user error or due to a game bug. And I’m sorry about that! I will see if I can learn more about a potential bug because if there really is one, obviously we’d want to fix it.
