Authenticator Problem?

#1 - March 2, 2013, 3:21 a.m.
Blizzard Post

So, having not logged in since thursday, i went to log in today and had the authentication pop up. This hasn’t popped up for days so just went with it to obviously log in. When i went to look at the location it appeared to be somewhere miles and miles away. Somewhere ive never even been to and a completely different region. While this works when i allow it as this is the same time at which i try to log in i just wondered why this is happening? I don’t want it to cause problems with my account. Please can someone shed some light on why this is happening?

#6 - March 4, 2013, 2:03 p.m.
Blizzard Post

If you contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they definitely will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.