This thread is the place to let us know about issues or concerns with the e-mail authentication system.
Do be aware that yesterday evening (Monday, 24 September) we made some changes to improve security. You can read about them here. If you still have questions or concerns, by all means feel free to contact support or post them in this thread.
No worries. We’re improving security and you’ll see a forum announcement here that explains. 
As you may have read in Mike O’Brien’s article on account security, we will have other options for authentication that you may choose to use. This will be coming in the near future.
As a side note, I’m sort of surprised that the system would send to you for a dynamic IP situation, since the IP would still be in that same location. I had believed that an IP at 12.34.567.890 would be considered “the same” (geographically) as 12.34.567.9. So I rather believed that a player would not be asked to authenticate every time.
I’ll ask the team about this.
If you’re having issues like this, please contact Support and they will help you. We certainly do not want you to be unable to authenticate, or to find that authentication is a problem.
As a side note, I’m sort of surprised that the system would send to you for a dynamic IP situation, since the IP would still be in that same location. I had believed that an IP at 12.34.567.890 would be considered “the same” (geographically) as 12.34.567.9. So I rather believed that a player would not be asked to authenticate every time.
I can only speak for German users, but our biggest ISP (>10 million customers) allocates addresses from several completely different subnets on every reconnect.
Thank you for that insight, Iruwen. I was not aware of that.
I think this will be helpful: https://forum-en.guildwars2.com/forum/info/news/E-Mail-Authentication-Tweaks-to-Increase-Security/first#post241425
I am not getting any email so I can’t log in.
I checked the trash email folder and no email in there either.How do I play now?
I think you should contact Support. Click the tab at the top of this forum and review the answers in the Knowledge Base. If they do not help you, please go to “Ask a Question” and submit a ticket.
Update: Tuesday, September 25
120925-003235 Resolved
120919-001486 Resolved
120920-001017 Resolved
120920-001237 Resolved
120918-004454 Resolved
120917-004917 Resolved
120901-001721 Resolved
120918-005364 Resolved
120908-006583 Resolved
120921-002963 Escalated for review by senior
120827-008951 Escalated for review by senior
120904-001280 Escalated for review by senior
120825-009624 In queue; no estimated resolution date yet.
Fastest support ever.. Didn’t even take 24 hours. Thanks! Can be locked.
Woot! Thanks for that update. * beams happily *
-snip-
So can you please add an option in the Account Management to allow us to choose which countries we might be willing to allow access to our account from
Because hackers proxy into all sort of “legitimate” countries, I don’t think this is a good or viable idea at all.
I’m sorry that you’re experiencing this inconvenience. The answer may be the large pool of IP addresses used by your Internet Service Provider (as mentioned in the forum post above). So where in the past IP locations generally appeared nearby, they seem to be spreading out a bit and someone in Chicago may see “an access attempt” (by them
) in Florida. A player in the UK was getting IPs that were listed as being 400 miles distant from him, and yet they were all legitimate, and all reflected his own legitimate access attempts.
If this is a considerable inconvenience, I think it would be helpful to gather information about your particular situation. Consider filing a ticket and provide:
Alternately, have you considered using Mobile Two-Factor Authentication, instead?
The Support Team will be able to help you. Disabling one does not automatically enable the other so get in touch (use the “Ask a Question” tab on that linked page) and an agent will lend a hand.
https://en.support.guildwars2.com/app/answers/detail/a_id/9222
Hello,
I apologize if this question has been asked, but any sort of information on this matter would be very helpful.
Is ANet planning on creating their own Authenticator?
Thank you
There’s nothing in the works at this time, but there’s always a possibility that this will be something we undertake in the future.
