Audio Issues

Markcub.9741

#1 - Sept. 18, 2012, 11:36 a.m.

First of all, thanks for releasing the Mac version, very handy :-) Hopefully it will help propel GW2 to the top.

I am having audio issues with the game. Running under Mac OS X 10.8.1. The sounds keeps stuttering and breaking up.

The Mac isn’t under powered. It is an iMac mid-2011, 3.4 GHz i7, 16 GB RAM, 2 GB GPU.

I will still have to reboot to Windows as the audio problem makes the game pretty much unplayable.

Please let me know what further information you need.

Cheers,
Mark.

Robert Walter

#48 - Oct. 10, 2012, 4:01 p.m.

Hello, folks,
I just wanted to let you all know that we have been looking into this.

Unfortunately, we’ve had no luck reproducing the issues on our own systems and are unsure of what the cause might be. Personally, the only way that I have been able to “break” the audio (albeit temporarily) is to unplug USB headphones while the game is running. Whether using these headphones or the internal speakers, however, changing the OS X output device (System Preferences > Sound pane > Output tab) and restarting the game always makes the sound perform as expected.

We will continue investigating, but we ask that anyone experiencing this lack of game audio please post their system specifications as requested in this sticky.

Edit: Thanks to everyone who has posted their systems specs. Please be sure to also submit a customer support ticket.