So older son gets home today. Logs on and plays for awhile. I have him log to character screen to go eat dinner and we find a suspension message. Cryptic and unhelpful per the norm, and no email at registered account emails explaining anything.
I go log into my account, BOOM, suspension. So try my wifes, then daughters who also have a suspension. In total 6 accounts suspended. No email, no reason that is not cryptic, and us panicking to find out what the hell went wrong.
So I go gather all my email info, etc and file a ticket with all accounts and info to find out went wrong, and go log into my bank account to handle other household matters, and see that all 6 account purchases were charged back to my credit card.
Funny thing is I bought the first two in apirl during the 50% off and those two cleared on 4/15 and I paid the CC balance on 4/16, and the other four bought during the recent 50% off sale cleared on 5/5 and I paid that balance off today (5/6) yet all 6 purchases were credited back today (5/6).
I don’t understand this. It was ArenaNet staff who suggested I buy 2 two new serial numbers to tack on and reactivate my son and daughters old account (to handle issues I just discussed in a ticket) so that they could progress with making their new account.
What did ArenaNet really not want to honor giving 50% off?
Was the fact that they or their fraud department did not like 6 accounts bought? Is it my fault that you do not allow us to buy copies of the game in any other way except ONE SERIAL NUMBER at a time? I didn’t know it was such a big deal, I mean staff on the forum even explain to players how to gift a copy bought direct online.
So now, FOUR brand new accounts get flagged and marked records, and I get left for a few days with 3 other people waiting to hear exactly what reasons ArenaNet has for auto charge backing accounts.
Yay, me. Yes I am upset. I came back to this game with my wife and resovled the issue for my two kids to have this happen. Quite the blunder.
EDIT:
I did call my bank before writing this and they stated that as the 6 charges were processed and that since I had not requested a charge back (pointed out that I even paid them off within 24 hours) this was not from the customer/bank side, and said that ALL SIX CREDITS were issued on behalf of and from the merchants end.
