Arena Net Support Team Problem. Cheap reply

#1 - July 14, 2014, 2:21 p.m.

Hello *******

After researching the provided information, we will not be able to assist you with accessing this account.

Regards,

Guild Wars 2 Support Team
http://support.guildwars2.com/

I just got this complete bullkitten reply off some Guild wars support team guy.
After explaining I have my LOGIN name, CD KEY, Proof of ownership via receipt. Knowing the races and classes I played. Charr warrior, Human Engineer. Nord Guardian etc etc. But due to the fact I can’t remember the name of a character since it’s been over a year, It’s not enough provided information. I kittening love this game. But that is the most bullkitten, cop out of a kittening reply I’ve ever heard from a support team. If I’m wrong. Please do reply somebody. But since when the kitten is a characters name MORE proof of ownership than CD Key, Screenshots of me on my account. BEING LOGGED INTO MY kittenING ACCOUNT ON THE FORUMS?

All of this stupid kitten just because I can’t remember my bloody password due to it being over a year. And all of that information? Means kitten all. Just because Characters name tops me having my Credit Card, CD Key, Account name, Email, And being logged into my account. So

Am I wrong in thinking I’ve been kittened by your team here Arena Net?

Am I wrong in thinking my Credit Card, CD key, Being logged into my account. And Email is less valid than someones character name? Hasty reply is the least I kittening deserve after a bullkitten reply like that from your “Support” team.

Gaile Gray

#6 - July 14, 2014, 3:17 p.m.

Could you provide the ticket number? Even if you worked out access, we would like to review the response you received from a quality viewpoint, for we try our best to help every player.

Gaile Gray

#7 - July 14, 2014, 3:38 p.m.

RexiRex — Our GM lead looked into this and we need to offer you an apology. The agent who answered your ticket gave you a completely wrong answer. That agent should have been able to help you, especially since you provided so much information (thanks for that!) that established you as the true and genuine account owner.

We’re very sorry for your inconvenience, and I feel sure that if you need help in the future, you’ll find we’re able to give it: promptly, courteously, and accurately!

Gaile Gray

#9 - July 15, 2014, 2:21 p.m.

RexiRex.5603:
Thank you Gaile Gray. Sorry for my.. “intense” post. I was just so frustrated how I gave so much info and then they didn’t help me as it wasn’t enough. And I ended up having to take it into my own hands. But thank you so much Gray.

I understand your frustration, and thanks for updating the thread and for your understanding of our occasional human errors.

Have a great time in your continuing adventures in Tyria!