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Are we affected by PlaySpan's breach?

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Skyfire.2963
#1 - Oct. 10, 2012, 8:32 a.m.
Blizzard Post

PlaySpan has had a security breach and one of the games that are affected is “Guild Wars”. I was wondering if this includes Guild Wars 2 or just strictly Guild Wars 1?

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ReginaBuenaobra
#2 - Oct. 10, 2012, 10:39 a.m.
Blizzard Post

ArenaNet does not use PlaySpan for its micro-transaction services in Guild Wars or Guild Wars 2.

We do not share account credentials with PlaySpan or any other company.

This incident does highlight the importance of using strong, unique passwords for every account you wish to keep secure. For more information about account security, we encourage you to read this post by Mike O’Brien: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

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ReginaBuenaobra
#19 - Oct. 10, 2012, 11:12 a.m.
Blizzard Post

PlaySpan has sold Guild Wars games in their online store.

As with any security issue, if players use the same credentials across multiple services and accounts, then that presents a risk to their account and we encourage them to change their password.