Answer to #6923 - Blue Tracker

#1 - Oct. 25, 2013, 5:56 p.m.

Hi,
For some reason my mail response to support didnt seem to go through. Due to the updated support system. So here I’ll include it aswell in the hopes that it reaches support.

Thank you for the swift response(s). Please do manually apply the code to
my account. Seems like a simple and effective workaround.
Since my arms are getting a bit weary, from carrying lab equipment; relief
in the form of Sparkles would be greatly appreciated.

Cheers
The somewhat silly
Beerdog

Hope this was an acceptable approach to the problem.

Cheers
Beerdog

Gaile Gray

#2 - Oct. 25, 2013, 6:40 p.m.

I am glad you posted. Let me have the team look at this. It’s likely they have your response, but just in case we’ll take a peek.

UPDATE: As it turns out, you appear to be correct — the response doesn’t seem to be in the ticket (at least at first glance). Can you tell me what made you believe your response did not go through? What gave you an indication? Did you get a bounced email? If so, we’d like to see that. Let me know what lead you to the conclusion that the response wasn’t receive.

Gaile Gray

#4 - Oct. 25, 2013, 7:18 p.m.

Thank you for that information. When did you receive that response? And how did that lead you to believe your reply had not been received? (I’m a bit confused but I AM following up. )

Gaile Gray

#7 - Oct. 26, 2013, 1:15 a.m.

Beerdog.8742:
Also, can paste the answer in its entirety if that would be helpful.
Be warned though, all the previous responses was quoted as well. So it’s long :P

Looking into this further, I think your response was received and the question is in the queue. That’s what I heard back to my email thread. I’ll continue to track this one and will let you know if I need more info.

(And yes, that is an auto-response simply to let people know we changed our system for support, nothing odd there.)

Gaile Gray

#9 - Oct. 29, 2013, 2:52 p.m.

Carnage Visors.7420:
I referred to this thread a few days ago when noticing that my situation is similar. After a full day of complaining about it, I decided to accept that there was just a mix-up with e-mails in that someone was trying to help solve my issue but, at the same time, the system might have been sending obsolete e-mails. So, I waited a couple of days.

Now, I know that’s not the case. Tonight, I received a response from an employee asking me to provide more verification. (This would be the third time on that, by the way.) I am given directions on how to set up a support account and password. Each e-mail asks me to do that. But, I can’t! Those links redirect to https://guildwars2.zendesk.com where there is no entering of a name and password. This is the new system, right? Do they know that? What should I do?

(request #3778) [Incident: 131026-000698]

I’m going to follow up on this. I’m sorry that you’ve had to wait.

Gaile Gray

#11 - Oct. 29, 2013, 3:37 p.m.

Jow.5478:
I bought Guild Wars 2 and I can not log into my account because when I put login and password to login and place, says that one of the two is wrong. I’m des afternoon trying to log in as the payment was made today. I got the key, signed up and made the new account account data is there.

Request received: 15906:Problem in the account. (request #15906)

You have submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.