Twice now, while playing, I get disconnected and sent to the character screen with a message stating that another client has logged in using my account.
I of course, immediately change my password.
What I don’t understand is if I am logged in and playing, how is another client able to login and disconnect me? Shouldn’t whoever is doing this be unable to login because I’m already playing?
I don’t want to alarm you, but I am concerned about your account security. In most cases, when this happens it means someone else has your credentials and is logging in, “bumping” you out of your account. (That is the functionality of the game, and by intention, so that if you accidentally leave on vacation with your game running, you’re not stuck waiting until you return home to get back on your account.)
I suspect that your e-mail may have been compromised, which means that simply changing your game account password may not solve the issues. I’d start looking into this by investigating the e-mails account. Then, for help with securing your account, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.
