ok my account was hacked! lost everything blah blah blah! I got a open ticket to get my account back but do i need to open another to roll it back? and how do i go about changing the email because i think yahoo is exposed or somthing! ty
ok my account was hacked! lost everything blah blah blah! I got a open ticket to get my account back but do i need to open another to roll it back? and how do i go about changing the email because i think yahoo is exposed or somthing! ty
Once you regain access, and after you have secured your computer and your e-mail account, please simply update your existing ticket and an agent will assist you.
Please, anyone whose account has been compromised should contact Customer Support for assistance. There is nothing that anyone can do on the forums to assist you. Account compromise incidents are one of our highest priorities and I have seen a decided reduction in the turn-around time in resolving these issues, so I encourage you to submit that ticket and wait for the personal assistance that you need and which we’re happy to offer you!
Click Support at the top of this page.
Choose “Submit a request.”
Provide as much identifying information as you can.
If you need to update with more information (such as a remember means of establishing ownership) simply reply to that e-mail about your ticket (it has the six-digit number in the subject line) and add that additional info.
Thank you!
