This is really frustrating when we have to sit here and do emails and tickets with no idea if anyone is looking at them…. Or no idea how far we are down the list. If you guys had a support number I have a feeling we’d get this stuff done a lot faster. I know many people can be jerks while calling…. but that is no excuse. This kinda stuff is really alienating. I am sure your support people have phones…. just give us a number xD
This is really frustrating when we have to sit here and do emails and tickets with no idea if anyone is looking at them…. Or no idea how far we are down the list. If you guys had a support number I have a feeling we’d get this stuff done a lot faster. I know many people can be jerks while calling…. but that is no excuse. This kinda stuff is really alienating. I am sure your support people have phones…. just give us a number xD
Our Support Team offered telephone support foa a number of years. Believe it or not, it actually took longer to resolve an issue via a phone call than it did via a ticket. We do hope to offer Live Chat / Live Help very soon, though, and I think this will meet the needs you’re speaking about.
