AMD Radeon HD7770 game dose not load after instillation

#1 - Sept. 16, 2012, 2:18 a.m.
Blizzard Post

hi. i have perchesed a copy of diablo 3 on the day it came out and i have had a problem with this game unfortunately. i first installed the game to my comeputer and registerd my account installation was sucecful, after i installed the game i cliked the exe file on my desktop that opend up i sucessfuly loged in but when i clik the play button it would try to load up but is freezes my computer for about
30 secons then a black screen trys to load up and flashes on ad of for abou a further 30 secons then after that the game shuts down and puts me back to my desktop with nothing open. i have ran a repair chaned my still did not work so then i changed my video card settings from anti-aliasing to application settings still did not work so i down loaded the latest AMD Catalyst and still did not work.so i thought i would reformat my computer form windows 7 to xp and repeated all the process but still dose not work. The specifications of my computer are :Processor:
AMD Athlon™ II X2 255 Processor, MMX, 3DNow (2 CPUs), ~3.1GHz
Memory:
3328MB RAM
Hard Drive:
160 GB
Video Card:
AMD Radeon HD 7700 Series
Monitor:
32W_LCD_TV
Sound Card:
Realtek HD Audio output
Operating System:
Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
PLEASE can u try to resolve this issue as soon as possible thank you.

#6 - Sept. 17, 2012, 7:06 a.m.
Blizzard Post

Hi northern wall – I’m a little concerned about your setup and so I’d like to take a closer look. Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.