Am I suspended or am I permanently banned?

#7 - Sept. 6, 2012, 8:24 p.m.

Cawlin.9360:

Was issued a week ban couple of days ago, but that’s not my issue.
Now upon attempting to loggin I am receiving a different error message,
“Account suspended for inappropriate language. Access will be restored in approximately X hour[s].[[en.ERROR_ACCOUNT_BLOCK_PERMANENT_SUSPENSION_FOOTER]]”
Obviously, the part that concerns me is the account permanent suspension bit. I am confused as to if this message applies, or is simply here by error? If anyone could shed some light on this that would be great. Thanks in advance
Attachment related, the error message

We are working on the in-game messages, and clearly we have a way to go to get them settled in properly.

Apologies for the unclear message. Obviously if there’s a timer, you’ll be allowed back in the game in XX hours. Ignore the “footer” stuff — that just should not be there at all.

And forgive me if I’m intruding, but if you were blocked twice for langauge, enough to earn a 2-week suspension, I really hope you’ll tone it done a bit. Account marks are kept on file, and with enough of them, an account could be terminated. I know you don’t want that, and neither do we want to be in the position to be forced to take such an action on your (or anyone’s) account.

#8 - Sept. 6, 2012, 8:26 p.m.

ONEone.4823:

Rush.6482:

The time remaining above is what matters

yes, be happy you have a countdown…mine is a count up…

ticket: 120902-003411

Timers don’t count up. Or they are not supposed to do so. They can increase if someone gets a subsequent mark (once he’s back in the game) but you should never see “You’ll be able to rejoin the game in 10 hours” and then see it go up to 11 hours, 12 hours, etc.

If you’re seeing that, that would be bizarre and I’m glad you submitted a ticket.

#14 - Sept. 6, 2012, 9:04 p.m.

ONEone.4823:

GaileGray.9587:

ONEone.4823:

Rush.6482:

The time remaining above is what matters

yes, be happy you have a countdown…mine is a count up…

ticket: 120902-003411

Timers don’t count up. Or they are not supposed to do so. They can increase if someone gets a subsequent mark (once he’s back in the game) but you should never see “You’ll be able to rejoin the game in 10 hours” and then see it go up to 11 hours, 12 hours, etc.

If you’re seeing that, that would be bizarre and I’m glad you submitted a ticket.

sorry, i was kidding around, i’m one the unfortunate ones that has a permanent ban due to hacking. so my ‘counter’ goes up in that i am waiting as patiently as i can to get back in the game. i wish i had a count down timer!

Ah ok, thanks for the clarification. I was a little confused/worried.

Hacked, huh? So sorry to hear. I hope you will be back soon, and judging from the flurry of activity on this end, I believe you will!

ONEone.4823:

CassiusNez.2395:

So if my countdown sais 62 hours.. it will automatically restore when it reaches 0?

most likely, set your alarm for sunday! and quit saying bad words ya sailor! :P

Srsly! I don’t know why “scurvy dog” doesn’t do for all occasions requiring strong language.