After logging in, I can't see my characters.

#1 - Nov. 17, 2013, 1:28 a.m.

I’m on 10.9 Mavericks MBA 11" 2012 and I was playing GW2 the other night, but this morning when I opened GW2, I got an unusually long tgUpdate 1.11 (takes about a good 10 minutes to finish) then I get to the logging in part – and when I do, I just get a blank window screen. I think I’m on the creation screen already because I can hover my mouse over the character (shows a glove mouse pointer). Nothing progresses after that.

Please help. I deleted GW 2, then reinstalled it. Same thing happens, still a long tgUpdate…

Thanks,
King Dimitris

Ashley Segovia

#3 - Nov. 19, 2013, 3:35 p.m.

Hi King Dimitris,

This is the first I’ve heard of this particular issue. Have you tried repairing the client (sorry I know it sounds simple, but always good to start with the basics)? If you haven’t done this before, please refer to the steps below:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the Finder menu bar.

2 Click on “Go” in the Finder menu bar. A dropdown will appear.

3 Click on "Utilities.”

4 Once in the “Utilities” folder click on the Terminal.app.

5 Copy and paste the following line into the terminal:

applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

6. Click ”Enter.”

This should initiate the repair process on the client. Please allow the process to complete and once it is done, close out of terminal, log into your account, and see if the issue persists.