After hacked account, authenticator linked?

#1 - May 19, 2014, 11:32 a.m.

I never used a mobile authenticator for Guild wars 2, however since I was hacked I noticed this under “https://account.guildwars2.com/account/security” page.

“A mobile authenticator is currently linked to your account. To unlink it, use the button below.”

I can still login to my game without needing to use a code anywhere. I’m a bit confused.

Why does the site say that I have an authenticator linked (which I never had before) and why I can still log on to the game without any codes?

And feedback is appreciated, thank you.

Gaile Gray

#8 - May 19, 2014, 5:51 p.m.

mtpelion.4562:
Your hacker has added an authenticator in order to use it to lock you out of the account. You’ll need to contact support (see the link at the top of the page) to get the authenticator removed.

Yes, this is, sadly, no uncommon. Account thieves will take a lot of measures when stealing accounts.