Afraid to get banned

#1 - July 24, 2013, 6:59 a.m.
Blizzard Post

Dear Support-Team and Community,

today i just wanted to do the dailys in WvWvW.

Our Team attacked a tower and i hit the gate with my greatsword (warrior).

Next suddenly after some greatsword-attacks i was ported into the enemy´s tower and the gate was still closed + still enemy controlled tower.

Well, i was very confused and was killed by some enemy.

But now i´m very afraid that some players reported me für bugusing or exploiting.

How does the Support-Team handle such issues if someone reported me?

Yes, i was in the tower but i didn´t mean to get into it. There was no reason why i should do this on purpose.
Our team were getting that tower anyway and there were tons of players too.

I don´t even know how that worked. Never happened before.

After that i made an ingame bug-report but im still not feeling good and i´m afraid losing my account for exploiting/bug-using.

I lost lots of motivation keep on playing and enjoy this nice new patch and dont wanna attack any gates in WvWvW with melee-weapons anymore just cause im afraid this happens again and i´ll get banned for this bug.

A reply of Gaile Gray would be very nice too.

Thank you!

#3 - July 24, 2013, 9:43 a.m.
Blizzard Post

That really does sound like a bug, but I’m concerned that the team won’t have enough information from an in-game bug report. Would you be willing to submit a ticket about this? Don’t worry — we will not take action on your account! But if you submit a ticket, we can get more details so the devs can look into what sounds like a quirky bug that needs to be corrected.

Thanks!

#5 - July 24, 2013, 12:32 p.m.
Blizzard Post

That really does sound like a bug, but I’m concerned that the team won’t have enough information from an in-game bug report. Would you be willing to submit a ticket about this? Don’t worry — we will not take action on your account! But if you submit a ticket, we can get more details so the devs can look into what sounds like a quirky bug that needs to be corrected.

Thanks!

Already known bug – flagged by the developer: https://forum-en.guildwars2.com/forum/wuv/wuv/ANET-Fix-Your-Towers/first#post2472718

Thanks for that! I wasn’t quite sure, and of course a ticket about it may occasionally contains info that helps the devs resolve the issue, but it looks as if they’ll ask in that ticket if they need more particulars, so I think we’re good.