#3 - Oct. 16, 2013, 4:22 p.m.
I can answer this from a Support perspective, although I realize this question may be related to forum activities instead of in-game infractions. (If this is a forum question, I would suggest you write [email protected] to ask about it.)
When you get an in-game infraction for something such as bad language, there is an escalating system, so that someone who continues to use bad language in a short period of time may find that his/her time outs increase from a few days to a couple of weeks. For instance, if someone runs up four offensive chat infractions in a month or two, s/he is going to serve quite a lengthy suspension.
But we try to be forgiving — we’re all only human, after all! So if someone gets a single infraction and then gets an additional infraction, say, six months later, that person would have just another single short-term timeout rather than an extended timeout, even though the incident was a second offense. This is because while we retain full records of all infractions over time we also attempt to show flexibility and forgiveness for the occasional, widely-spaced breach.
About those lifetime records: An infraction “rolling off” the suspension list does not mean it completely goes away. Game account history is maintained forever. That is why some accounts are terminated, when the owner may have expected only another short timeout. If, when evaluating a current incident, the team discovers that the player has amassed a excessive number of infractions, the account may be subject to closure.
I’m sure every player understands that forgiveness only reasonably can extend for a certain amount of time before the game community as a whole must be considered, and at some point, the people I call “Members of the Frequent Offender Club” need to leave the community, for the good of the community as a whole.