Admin's email reply said "Resolved", but it's not

#1 - Sept. 4, 2012, 7:44 p.m.

My wife’s ticket # is 120901-012726

Date created 9/1/12

She received an email reply just today claiming “resolved” that included a new password for her to login with (with the new email address she created to use with her GW2 account). This password is not working. She still cannot play the game.
The error code (3002:1008:1:462) states “The email address you entered was not found. If you have an active account, please try again.”. She checked her email address and it is correct, based on what the admin’s resolution email says.
She only changed her account’s email because of suspicious emails she was receiving and that is what GW2 told her to do!
Any advice would be appreciated.
Please help her…it has been 3+ days of no play, no fun.

GaileGray

#2 - Sept. 4, 2012, 10:53 p.m.

As Mike O’Brien wrote today: "We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, “Blocking Login – Ticket submitted <date> – Ticket number xxxxxx-xxxxxx” (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket."