acct restored, hacked again scenario

#1 - May 18, 2014, 7:37 a.m.

this is the first hack i’ve experienced since i started gaming in 1999. i have a unique password for gw2, no spyware. i’m very careful about using my emails publicly ie i never post on forums etc. only on this one, ironically. i don’t share account/game information w/friends, family etc ie account names/passwords. and in viewing my recent email activity during this whole week-during the hack phase- i am the only isp accessing my email account information. i never authorized the requests for a password that i received for this account, And i have been resetting my passwords thru the ncsoft master account.

Gaile Gray

#30 - May 19, 2014, 5:58 p.m.

Scenario: an account is hacked, restored, and then hacked again because the user’s e-mail address is compromised, meaning all discussions with CS are read by the hacker. In some cases, the messages are intercepted, responded to, deleted, marked as read, etc., by the hacker.

Scenario: A re-hacked account may come about because the computer was not truly secured, and a keylogger still remains on the computer.

Scenario: The re-hacked account may be coming from an internal source, such as a friend or family member who accesses credentials because they’re written down at the home.