Acct changed to Trial, Can't play

#1 - July 31, 2014, 10:15 a.m.
Blizzard Post

Guys, I’ve logged in with my second account (my son’s) to ask a question regarding my primary account, which has just been downgraded to Trial. Meaning, I can’t log into the game. Two things may have caused this, both would be insanely absurd in nature but this is the only two things I can think of.

One, I’ve cancelled wildstar, which has the same ncsoft acct name as my gw2 account. Unlikely, right?

Two, I harvested and sold 200+ gold worth of foxfire clusters over the last 2 days. Banned for botting? I harvested every single one myself (no bot, wouldn’t know how to do that) but also, no email from anet saying i’m banned so I assume that isn’t it either.

I did open a ticket with anet, but now i get to sit here and twiddle my thumbs until I hear back at them. Any response or sympathetic comments (or informational ones at that) would be highly appreciated.

#11 - July 31, 2014, 1:42 p.m.
Blizzard Post

Guys, I’ve logged in with my second account (my son’s) to ask a question regarding my primary account, which has just been downgraded to Trial. Meaning, I can’t log into the game. Two things may have caused this, both would be insanely absurd in nature but this is the only two things I can think of.

One, I’ve cancelled wildstar, which has the same ncsoft acct name as my gw2 account. Unlikely, right?

Two, I harvested and sold 200+ gold worth of foxfire clusters over the last 2 days. Banned for botting? I harvested every single one myself (no bot, wouldn’t know how to do that) but also, no email from anet saying i’m banned so I assume that isn’t it either.

I did open a ticket with anet, but now i get to sit here and twiddle my thumbs until I hear back at them. Any response or sympathetic comments (or informational ones at that) would be highly appreciated.

Heya. May I have that ticket number? We definitely want to reduce thumb-twiddling to a minimum!!

#14 - July 31, 2014, 6:32 p.m.
Blizzard Post

This is for account deejayberzerker.1940. That’s my main acct (banned from forums too I guess). I’m on the one I purchased for my son to post here. The ticket number is

796137

I have another one but this one is the heart of the matter. Please feel free to communicate via that email (for the deejay account) if you need any additional information. Thanks for your quick consideration!

This should be good to go, and the ticket is updated as well. Thanks for your patience.

#15 - July 31, 2014, 6:32 p.m.
Blizzard Post

I’m in! Woohoo! Thanks for getting this resolved.

Follow-up question, can I continue to farm foxfire? I’m not clear is this was a warning or an accident on anet’s part.

Glad you’re ok. And yes, by all means, farm! The issue has been reviewed and there really should not be a repeat of this incident!