Account wrongfully banned, still no response

#1 - Sept. 4, 2012, 10:53 p.m.

My account was banned for supposedly buying gold. I have never done such an action in this game or any other game for that matter. I was banned late on August 31st, and immediately put in a support ticket, as I knew I had done nothing wrong. Now, my account may have been hacked, although I am almost 100% certain that it was not as my passwords are very secure for both my GW2 account and my email account, also both are different. I have followed everything you guys have said about petitions so they would be prioritized properly and still, have not received a response. Going by your nightly updates, I should have also already been dealt with, and I have not.

Your PR people on reddit say that you guys investigate every individual ban thoroughly and I challenge that statement, as my account is banned and I am 100% certain I did nothing wrong. I’ve read all of your Rules of Conduct, User Agreement, Naming Policy and Conduct Breaches and Outcomes documents and I am sure I did not break or even come close to breaking any such of the rules mentioned in these documents. I am so confident that I don’t think any of my actions could have even been mistaken for a breach.

I’ve been waiting over 5 days now, and I would just like a response or my account back. I’ve tried calling NCsoft, NCsoft Korea, and ArenaNet headquarters all without luck. If there is a number I should be calling specifically for this, I would happy call in and talk to a representative.

I am very unhappy with the customer service, being ignored on twitter (not only me, 100’s of others are also being ignored), faceBook, and so far, the support section of the website. I think I speak for all of us in the same situation when I say, we just want our accounts back.

To premise all of this, I also bought GEMS from your in game store, $10 worth. Within minutes of spending these gems, I did not receive what I had purchased in game, so I petitioned about that, and still no response for that either. Then I traded the rest of my gems for gold, via the in game gem trading service. Almost immediately afterwards was when I was banned. So apparently buying gems, spending money on your game, is against the rules? That’s just bad business.

My original ticket # is 120901-005175, which was submitted late August 31st my time. I’ve since added two more tickets, one following the Hacked Account procedure, and then 1 more yesterday when you guys said anyone that still hadn’t been answered that submitted tickets before Sept 1st should resubmit following a certain procedure, which I followed.

Please help me get my account back. Not being able to play for over 5 days when I’ve done nothing wrong is just unacceptable.

GaileGray

#2 - Sept. 4, 2012, 10:54 p.m.

Yavi.4038:
My account was banned for supposedly buying gold. I have never done such an action in this game or any other game for that matter. I was banned late on August 31st, and immediately put in a support ticket, as I knew I had done nothing wrong. Now, my account may have been hacked, although I am almost 100% certain that it was not as my passwords are very secure for both my GW2 account and my email account, also both are different. I have followed everything you guys have said about petitions so they would be prioritized properly and still, have not received a response. Going by your nightly updates, I should have also already been dealt with, and I have not.

Your PR people on reddit say that you guys investigate every individual ban thoroughly and I challenge that statement, as my account is banned and I am 100% certain I did nothing wrong. I’ve read all of your Rules of Conduct, User Agreement, Naming Policy and Conduct Breaches and Outcomes documents and I am sure I did not break or even come close to breaking any such of the rules mentioned in these documents. I am so confident that I don’t think any of my actions could have even been mistaken for a breach.

I’ve been waiting over 5 days now, and I would just like a response or my account back. I’ve tried calling NCsoft, NCsoft Korea, and ArenaNet headquarters all without luck. If there is a number I should be calling specifically for this, I would happy call in and talk to a representative.

I am very unhappy with the customer service, being ignored on twitter (not only me, 100’s of others are also being ignored), faceBook, and so far, the support section of the website. I think I speak for all of us in the same situation when I say, we just want our accounts back.

To premise all of this, I also bought GEMS from your in game store, $10 worth. Within minutes of spending these gems, I did not receive what I had purchased in game, so I petitioned about that, and still no response for that either. Then I traded the rest of my gems for gold, via the in game gem trading service. Almost immediately afterwards was when I was banned. So apparently buying gems, spending money on your game, is against the rules? That’s just bad business.

My original ticket # is 120901-005175, which was submitted late August 31st my time. I’ve since added two more tickets, one following the Hacked Account procedure, and then 1 more yesterday when you guys said anyone that still hadn’t been answered that submitted tickets before Sept 1st should resubmit following a certain procedure, which I followed.

Please help me get my account back. Not being able to play for over 5 days when I’ve done nothing wrong is just unacceptable.

As Mike O’Brien wrote today: "We have now completed prioritized requests submitted prior to Sunday, September 2. If you have an older ticket for a hacked account or blocking login issue that has not been completed, that means it’s not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, “Blocking Login – Ticket submitted <date> – Ticket number xxxxxx-xxxxxx” (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket."