Account thief

#1 - March 4, 2013, 1:31 p.m.

Hi all.
This evening i log in, and surprise, wrong password. Some one has find my psw and enter my account, delete one character, and obviously, sent ALL golld (about 17) ALL items (some valuable items), destroyed all of my items (not equipment), so now i just have 1 pg lvl 80, with equipment, but nothing else.

This is the ip of that son…. China maybe (CN?)

04 , CN ( 49.89.93.244 ) 49.89.93.0 – 49.89.93.255
18 , CN ( 114.138.149.196 ) 114.138.149.0 – 114.138.149.255

So can i have back my items, and is there a method to have better security on account? (I haven’t smartphone, so no mobile app)

Gaile Gray

#2 - March 4, 2013, 1:58 p.m.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.