Hi, just last night my girlfriend’s and my accounts were terminated. We had been playing together, leveling up two characters together. We play literally three feet away from each other in the same house, therefore from the same IP address. We submitted a request and this morning our accounts were reinstated. In the email it said that their investigation “points to the fact that your account was involved in a violation.” This was the same message for both of us and I can tell you that is simply untrue.
So my question is, what do we do so that we do not get accused of botting, which is what I assume it thinks we were doing with characters of the same level fighting together from the same IP address. Neither were using macros or any sort of abnormal behavior stated in the termination message. I have been playing this game since the beta testing, and would like to know what to do to keep our accounts from being banned permanently.
Do we not play together? Do we use characters that are different levels? This goes against their philosophy of wanting people to play together if they don’t allow two people sitting three feet away from each other to play together. Please, I would really like a statement on this so that the accounts do not get permanently banned, since this “leniency” is only extended to us on a “one-time basis.” Thanks.
Edit: My girlfriend just informed me that a group of people ran in to fight the champion mob that we had halfway killed at the point of termination. Would possibly a group of people submitting a “botting” report for both of us ban us on the spot? If that is the case, that is a very flawed system that does not require any action by an employee of ANet and is very intrusive on others’ gameplay.
