Account terminated: unsure of reason

#1 - Sept. 4, 2012, 3:47 p.m.
Blizzard Post

So I have a question for all of you. My first account was “hacked” on Friday night and was restored to me late Sunday evening. This account was used for the early start program so I am assuming the time was going to end on Saturday/Sunday night. However I decided to not bother using it and applied my serial number to a new account towards an email I never use combined with a password stretching 20 characters of random letters/numbers.

Played last night (Sunday night or early Monday morning) and everything was fine; however when I logged on today it said my account was permanently banned for no reason what so ever. I never spoke in trade chat and just quested the entire time with my friend. The entire time I was just talking with my friends in Mumble so I have no idea what could have happened. Also the name I chose was “Infinitto Jasutisu” which means “Infinite Justice” in Japanese. So please tell me my fellow MMO players why I was banned?

Also to add to the headache while I was writing my ticket to Anet about the problem my brother (sitting across from me) saw someone log onto my account for a minute and than quickly log off. What the hell is going on here?!?!?!

More information; this computer is only used for games such as… WoW, Rift, SWTOR, Tera, SC2, Diablo 3 and so on and none of them ever had any issues. Also I’ve scanned and checked my computer multiple times and there is nothing to be found for any viruses or crap. I mean this computer is super clean, it’s never used for ANYTHING other than games. Any questionable crap is always done on the iPad… this is strictly a gaming machine and for the last 14 years (this computer is only 3 months old but giving an idea) I have never been hacked so what the heck is going on?

#9 - Sept. 4, 2012, 7:25 p.m.
Blizzard Post

I wish they’d give us information on what site was breached so that we could take appropriate action :/

You can search the Internet and get a hundred different sites, games, forums, and companies that have had security breaches. We cannot tell where the hackers stole someone’s credentials. We can only tell that they did, which is why they were able to steal the account.

#10 - Sept. 4, 2012, 7:26 p.m.
Blizzard Post

Here is the ticket: [—-001:000305:32512—-]

That is not a valid ticket number, sorry.