#1 - June 5, 2013, 7:39 p.m.
Thought the game was fun been playing it went to work came home account has been terminated…. I need to get back on so i can play with my friend who just bought the game can someone help me?
Account terminated?? Need help plz
#8 - June 6, 2013, 10:59 a.m.
Guys — these issues are reviewed and addressed really quickly. Please remember to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
#17 - June 6, 2013, 3:46 p.m.
Yea that’s what Im not sure about? This really sucks! Do they think I was a bot because I have recently started hard farming in a quest for incinerator or what?
I got this ban today, I haven’t even played the game for about a week. Logged on to find I’ve been banned for tampering with the game WTH… I go to support to put in a ticket but the support site will not let me login I keep getting a generic “something went wrong message” This is ridiculous!!….
So I’ve been banned even though I haven’t played for days and then cannot file a complaint.. Help me this is really aggravating ……….
Thought the game was fun been playing it went to work came home account has been terminated…. I need to get back on so i can play with my friend who just bought the game can someone help me?
Let us know the outcome, had mine terminated as i was playing today. not sure if its happening to alot of people since the update.
Hopefully it’s just a mistake for both our sakes if you’re not involved with the offenses mercury has listed.
Im in the same situation as you are. I came home from being away for 2 weeks, try to log on and bam…. account has been terminated. I put a ticket in so hopefully this gets taken care of. Dont really know what the issue could be.
Each and every one of these accounts was involved in the use of a third-party program to cheat. It has been our policy since the day we released — in fact, since the first beta — to terminate accounts involved in cheating. If you honestly feel that you were not involved in cheating, you are welcome to submit a ticket to discuss the matter with the Support Team.