Account temporarily closed E-mail confusion

#1 - Jan. 5, 2014, 3:05 a.m.
Blizzard Post

Hey Guys I recieved a E-mail on 2nd January claiming that my GW2 account had been involved in the sale of in game items for real world cash and has been temporarily closed

I have not played Gw2 in the last week or so and to my knowledge only accessed the game once for about 10 minutes

I logged in today after discovering the E-mail to find my account active and my items/bank untouched

but I am now concerned about my account being hacked somehow as I cannot find anything to say the E-mail is fake

and since I have not played lately I cannot say for sure if my account was temporarily closed at some point in the last few days

I must note that I have never nor will I ever resort to selling stuff in MMO’s for cash and I always take the time to report those who do when I find them

if anyone else has had similar E-mails or if this e-mail is legit in anyway I’d just like some peace of mind knowing if it’s just a well constructed fake E-mail or a mistake on Anet’s part or if I was indeed hacked while on a temporarily break from playing the game

#6 - Jan. 6, 2014, 11:58 a.m.
Blizzard Post

The answer and advice in this thread are solid, so thank you for heeding that and for changing up your credentials to keep your account safe!