Not here to complain but wondering why I got suspended for a bad name I probably did have one but I had no warning at all or asked if I could change it.. May I have a reason please or have this fixed..
Your name — which was pretty rude — was censored, so you will need to rename the character. It does not appear that you were suspended. Please try to access the game — you should be able to do so.
I also got banned without a warning. At least you know the reason why you got banned. In my case I’m still waiting for the Support to tell me a reason
It’s my understanding that when people get suspended (you were not banned!) they receive an in-game message that usually tells them why. (They also normally get a message when there account is terminated, which is the true meaning of the word “ban.”)
In your case, Lonny, you were suspended for spamming. You should have seen a message explaining that when you were booted from the game due to the suspension, or when you tried to log in. I am following up on that to make sure we’re giving info in the case of most suspensions and terminations. However, a lot of times people post in the forums having seen the message but claiming that they don’t understand why they were “banned.” (Meaning suspended.) I think what they’re doing is protesting the suspension, but that most of the time they are getting in-game messaging that tells them the reason for the suspension.
Your account has been reinstated, and you’re free to play the game now. However, I would ask anyone who is tempted to post a “I don’t know why I was banned or suspended” thread to look at the in-game message before posting. If you do not receive any details in the game, then you have a legitimate question that should be addressed to Support via a ticket. If you do see the details and wish to argue about them, then you need should submit a ticket. In either case — knowing and not agreeing with the decision, or truly not knowing — the best way to get the answer is by contacting Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
Thanks for understanding.
There is something wrong with the warning system. I didn’t get any message. It took support almost the full 72 hours to say “oops.. our bad” and reinstate the account.
I PM’ed a complaint to Gaile but have not had a response. Sensing a pattern.
PMing me is not the thing to do. You have tickets to speak with Support, and I am active on the forums. I will not provide/support a third means for communication through PMs.
