When I log in I get a message saying “Your Guild Wars 2 account suspended for use of an unacceptable name in violation of the User Agreement and Rules of Conduct. Access will be restored in approximately 71 hour[s].”
I’ve never had an issue with my account getting suspended, and I’ve never received any sort of notification that one of my names needs to be changed. Furthermore, I can’t possibly see how any of my names are offensive or break any rules in the TOS. How do I even find out what name is wrong? I’ve had the same names for months now and never had an issue.
It would be much better customer service if you at least sent an email explaining why the user’s account is being suspended instead of simply kicking the user out of the game and giving them a blanket error message.
