Account suspended in error

#1 - April 12, 2013, 1:02 a.m.

So I just got booted form Guild Wars 2 and when I tried to log back in I got a message stating that I was permanently banned for selling or helping to sell gold for real life money. WTF? I have never done this!! I have never helped anybody do this. What in the hell is going on? Doesn’t anybody there even substantiate these things before just going and banning somebody?
I got an in-game mail today that i reported for scamming but I’ve had nothing else to do with any kind of gold selling. I want to know what the hell is going on.
If this can’t be cleared up, I want a full refund of the purchase of the game, and purchases of updates and any money spent for gems. This is just screwed up.

Gaile Gray

#5 - April 12, 2013, 12:28 p.m.

First, suspensions are temporary. Terminations are permanent. The message that you are seeing mentions a permanent termination. But I imagine if you attempt to log in again, you’ll see that the message not mentions that you were suspended.

I checked the ticket and it includes crude language, and I noted that the account is suspended for three days. If you have continued questions, please update your ticket.