Account Snapshots Update

#1 - March 26, 2014, 2:47 p.m.
Blizzard Post

Recently one of my friends account was hacked, and all of his stuff was taken away from him. He decided to try to restore his account thinking that he will get all of his stuff back before it was hacked. Instead, when ArenaNet restored his account, a vast majority of his characters and items were erased. It seems like it restored it to the point of which he started playing. How often are snapshots taken of player accounts?

#3 - March 27, 2014, 6:34 p.m.
Blizzard Post

Ask your friend to simply update his ticket (by responding to the e-mail that he received). Please ask him do so as soon as possible. I believe the team will be able to help him.