Account Snapshot

#1 - March 25, 2014, 4:23 p.m.
Blizzard Post

With this new update coming up, do the people at ArenaNet take snapshots of player accounts so that if this update affects anything, they will be able to recover that account before the update? It would be nice to know this situation please.

#2 - March 25, 2014, 4:56 p.m.
Blizzard Post

The only reason that we use account “snapshots” is to in the course of an account restoration, which would be offered only in the case of a verified compromise by an unknown third party.

Snapshots and restorations are not relevant to game updates.