#1 - Sept. 17, 2012, 6:33 p.m.
I think by merging several threads players will be able to learn more about account roll-backs, item replacements, and our plans for account restorations in the future.
Account Roll-backs/Replacement Questions [merged]
#3 - Sept. 17, 2012, 6:39 p.m.
If any of the moderators are privy to this information i would like to know the answer. Will your company be reimbursing items and gold that has been lost due to the lack of proper security on your compaines part?
The security issues taking place are not related to ArenaNet or NCsoft security, so the question is moot. Mike O’Brien will be sharing a lot of good information about security in the near future — I encourage you to read his article when it is published.
#14 - Sept. 18, 2012, 3:12 p.m.
I got hack, like many other people and i did the 100% completion on my guy so i got the 2 token of exploration. of course when i got my account back they were both gone, really i don’t care about much else because i did have 22g on my account.
Is it really impossible for them to give me my token of explorations back? i really have to level up a new character and do that all over again!? Take all the gold away i don’t care just give me my tokens of exploration back please!
It is not possible for the account to be restored at this time. Nor is it possible to generate items to hand out. We will have an account restoration feature in the future.
#16 - Sept. 18, 2012, 3:28 p.m.
Will i be able to request to have those tokens back in the future?
Perhaps. The system was designed, in Guild Wars at least, for account compromise incidents, only. If you were “hacked,” met the requirements and qualified for restoration, then the account could be “rolled back” to a point prior to acquiring the items. However, the feature is not yet live, and anything you get from the point of reinstatement to the date of restoration would be lost in a “roll back.”
I think it would be a rare occurrence where someone was willing to stop playing, or was willing to give up all his/her attainments and acquisitions, in that timespan.
Questions of how the account restoration service works and when the system will be released are very much the developers’ area of expertise and we hope to be able to provide some details soon.
#21 - Sept. 18, 2012, 7:15 p.m.
I got my account back today, and all the gold is gone. Why they don’t roll back to the time I got hacked?
I just filled another appeal, hopefully they will do something about it. That’s the worst customer service I experience out of all the MMO I played.
same thing happened to me. My account was “restored” the same day but i am missing literally everything. whats the point of continuing on if it will just happen again. They need to get with the program and at the very least get an authentication service to prevent this from happening and bring security to their player base.
We do not have the Account Restoration Service yet in place. It will be coming soon. In the meantime, we’re very sorry for the loss of items.
Please be sure you are changing your account credentials and using a password that is used no where else and that no one else is given access to your account. As we’ve explained, these issues are arising from external sources.
#43 - Oct. 5, 2012, 10:56 a.m.
The rollback function still coming?
Yes it is still being developed and then will be tested before we start using it to restore compromised accounts.