Keep the faith everyone. My account was hacked last Friday and was restored a few hours ago. They even changed my email address for me, which I strongly suggest you all do. I got lucky and had all of my characters and bank items. I did however lose 3g and 400 gems. Those will set me back a little bit but I am happy my account is back, so thank you ANet.
Can users please post here if their ticket was resolved and what the issue was… we could use some encouragement. Any resolved tickets. This might actually give us an idea of what types of issues are being addressed and hopefully lessen the anxiety a bit for the rest of us…
Great idea, Alexixiv. There are SO many people getting helped, I think it’s good to see that. Thanks for posting.
Gaile, is the billing support team working 24/7 as well or are they 8-6 type?
All teams work 24/7. By the way, you have such a positive and helpful nature — thanks for being that way!
Hey All,
My ticket was resolved last night. I had a buggy email and forgot my password so couldn’t use the password reset. Support sent me a new password through ticket support and so I was able to login and change/fix the account name.
Ticket duration: 122 hours
But I honestly did not expect you guys to be working the weekend, nice job.
Thanks for the help.
And thank you for the kind thoughts.
…you realize that this thread was actually meant for people whose issues were resolved, and that you probably won’t get help any faster by posting your unresolved issues here? There’s a seperate sticky-thread for that.
^ What Frotee said. 
Please post in the Unresolved Issues sticky thread if your issue is five days old or older. Thanks.
I got mine restored after 5 days. Only problem is I cannot login because I think the hacker is still on my account. Anyone know a way to boot him?
Please update your ticket and let the team know — they will help you re-secure the account.
u have got to be kidding me u have time to edit my post but u dont have time to fix my account… wow GREAT SERVICE.
Believe it or not, it’s not every single employee’s job to work on this. Some people have more pressing issues. Some people are entirely paid to handle things on the forums for PR purposes, and do not have the experience or know-how necessary for fixing these issues.
We are not asking the people paid to handle things on the forums or PR purposes to FIX the issue. We need them to give us feedback and explain what is the current situation. They are paid for that, and its supposed to be their work no? Ever hear that anxiety kills? I just believe that ArenaNet should be more professional in handling their approach to problems.
Try reading the sticky post call Tickets for Review above. It will show that players get updates several times a day.
