Account restoration point

#1 - Sept. 16, 2013, 1:44 p.m.
Blizzard Post

Ive recently been hacked and all my items was obviously gone. So i got an account restoration but the thing is its set on aug 17th thats allmost a month before i got hacked. Im loosing half of my items and even more in gold. My lvl 23 warrior is completely gone, he doesnt even exist anymore, 80% of all my gold is gone, my pyre and charred dyes are both gone. I have lost over 1000 achivement points. This was just before the scarlet invasion and champion farming events i recall, and i got a huge deal of money and items specifically from these events and living story. I spent a huge deal of farming these and put alot of hard work in there now all for nothing. Now that my account has been set back so much i find very little reason to play, it’ll take me forever to get all the items back, especially now since school just started. Why is my restoration point set back so far, its unacceptable, i have payed 40dollars for their game, ive spent over 2000hours on it and this is what i get? Is there noway for them to move the restoration point closer?

#11 - Sept. 16, 2013, 3:51 p.m.
Blizzard Post

I’ve looked at the ticket, and you only informed Support of your concerns today. Please give them time to review your ticket and respond to you. First, because only they can answer the question and second, because no one on the forum would be able to answer why that date was chosen.

I understand you’re a little confused or perhaps even upset, but please allow the team to answer you.