Account Restoration (hacked)

#1 - Oct. 10, 2013, 9:28 a.m.

Ok, so um I have a question.

My friend’s account got hacked 2-3 days ago, he’s main char was deleted, gold stolen etc.

We wrote to the support about it and we got the answer that ANet can reroll his account back to the state of 10th April. And he will loose everything he did in this game from that day.

I mean, are You serious ? 5 months behind ? Off course we decided to reroll, but still… he quit the game. We worked both so hard to get him a steam weapon pistol skin, we worked both for so many achievements and other things…

So um… idk what to say about it. He quit, and so will I, becouse thisngs like this can happen to anyone – it’s not like we WANT this to happen, but loosing 5 MONTHS of time is a joke for us.

Gaile Gray

#5 - Oct. 10, 2013, 12:46 p.m.

I suggest you use the name of the month, so 4 October 2013, not 4/10 or 10/4 or anything of that sort. Numerics are confusing for those of us on both sides of “The Pond,” so it’s always best to use the name of the month.

However, we can often detect when an account was compromised. While it may appear that it’s not reasonable to go back months to capture the correct restoration point, in some cases that is exactly what we need to do. For example, someone steps away from the game for a few months. They are hacked immediately afterwards and their account is used to bot, deliver gold, whatever. When the legitimate account owner contacts us — sometimes because they find their account is terminated due to the RMT’s activities — they say “I last played in April” and we see the last legitimate access was in April and that everything afterwards was cheated.

So it’s not completely outside the realm of possibility that a player may be “rolled back” that is, the account restored, to some months ago, in cases the the player was inactive on the account. Just wanted to include this as a bit of info that may be useful to others.