Hello,
A friend of mine got hacked in guild wars 2 and his mail where they deleted everything included his serial key. And so i’m asking if this can be recovered in any way. The proof that it’s bought and how and when is available but i don’t want to put private things on a forum so i can mail it.
sincerely,
Feathery
Please have him contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that he owns the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Be aware that if the email was compromised, he should use a NEW email account to contact Support. so that the hacker cannot intercept or read the email discussions with our support team (and possibly steal the account again).
