Account recovery blocked by limited forms

#1 - Aug. 13, 2014, 11:31 a.m.
Blizzard Post

When GW came out it lacked enough slots and enough storage for the many options in the game. Over the years I accumulated two accounts and close to three dozen characters playing different classes, maintaining mules for piddly stuff I just couldn’t through away, and having fun. Recently I purchased a Trilogy account for a friend who has never played. I have access to my primary account, which was a hard battle when the account was first linked to GW2. However, my secondary account, is refusing to allow me in. I want to contact GW about this but all of their forms are based on limitations that do not reflect the owner of multiple accounts with multiple keys, who after nine years cannot possibly know which keys go with which account. So, at the moment I sit here with two cases each for Guild Wars: Prophecies, Guild Wars: Factions, and Guild Wars: Nightfall as well as one for Guild Wars: Eye of the North and no way of contacting ANet or NCSoft directly because the forms aren’t set up for someone who spent hundreds of dollars on the games and has multiple accounts and multiple keys and needs one fixed without getting the other hosed. I have been trying for weeks to reset the password, to login to my secondary account, to use the support links, – usually only to be forced fed Outlook Express which I don’t even have installed, never use, and don’t want to use. So, bookmarking this post and hoping someone knows how to get in touch with organic intelligence so this can get worked out.

#3 - Aug. 13, 2014, 4:19 p.m.
Blizzard Post

You can send an email to [email protected]

Good luck.

This is absolutely true and the team will try to help. We have a lot of players with multiple accounts. They might write to tell us their several account names (log-in is an email address for both GW and GW2) and give us a (sometimes lengthy ) list of their serial codes.

If the agents are able to match up the codes with the accounts and the verified account owners, they’ll do so and then offer as much assistance as possible.

Don’t worry, this happens, and the team is accustomed to sorting things out.

I have no idea why you’re being “forced fed Outlook Express” but that is not coming from us. Simply send an email from your personal email account, provide the info above, and the team will help. If you’re able to use the support site, so much the better: https://support.guildwars.com/home. You can provide all the information about the accounts in a single ticket, just one the info from whichever you choose as the input field at the beginning and submit all info in the body of the ticket.

#8 - Aug. 15, 2014, 7:03 p.m.
Blizzard Post

Obviously, anything that is not generally known is valuable in establishing your ownership of an account. Put it this way: Anyone could learn your Display Name simply by playing the game. But learning your Account Name (your e-mail address) is far less likely for a would-be account thief to know, your birth date less likely, and naturally private information like the last four digits of your credit card is even less likely to be generally known.

The more info you can give, the more questions you can answer, the better. Any bit of data is just a single bit, but the aggregate is what verifies ownership of the account.