I recently came back to playing the game, having a blast, so i thought I would ask my friend to come play with me. He forgot his password and lost the sheet that came with his serial code so what should he do at this point?
Our CS agents have a lot of experience and many resources when it comes to helping players. There is a long list of questions related to an account, but we never expect someone to know all those answer — we simply ask the questions so that a combination of answers will help us identify the person who is writing us as the legitimate account owner. Once that is done, we are able to assist. Best of luck to your friend!
