Account Perma Ban

#1 - Sept. 4, 2012, 10:45 p.m.

I logged on today 5/09/2012 at 2:20pm and whilst logging in, a error happened saying I was issued a perma ban for breaching the user agreement and/or rules of conduct. I have only play this game occasionally due to my university commitments and am only level 12 so im not rich. I usually play whilst using skype with my 3 friends that play as well and don’t speak in trade or world or map chat. Also 2 of my friends have had problems first was the karma weapons and his was banned and was given back within 4 days and the other my friends was actually hacked and he was told this.

I am just wondering if i can get my account back and what was the actual reason for this ban.

GaileGray

#2 - Sept. 4, 2012, 10:48 p.m.

Felgen.7305:
I logged on today 5/09/2012 at 2:20pm and whilst logging in, a error happened saying I was issued a perma ban for breaching the user agreement and/or rules of conduct. I have only play this game occasionally due to my university commitments and am only level 12 so im not rich. I usually play whilst using skype with my 3 friends that play as well and don’t speak in trade or world or map chat. Also 2 of my friends have had problems first was the karma weapons and his was banned and was given back within 4 days and the other my friends was actually hacked and he was told this.

I am just wondering if i can get my account back and what was the actual reason for this ban.

It sounds as if a hacker got ahold of your account credentials through a stolen database — another game, forum, email accounts, etc — and then stole your account. Please submit a support ticket — support.guildwars2.com, then “Ask a Question” — and the team will help you.