I was playing on my GW2 main character and in Divinities Reach /m chat was being spammed by a gold seller, I made a joke about his name, I reported him for botting and I told everyone in /m to report him; Another player asked me how to report him, I told them and I told them why I chose the bot report option thing (Because he was auto typing); I told them this because you do not have a real world trading report option and I found the bot one best fitting.
Immediately after I was logged out to an error telling me my account had been terminated and banned permanently for ‘reason 20’
I found reason 20 which is :
‘20.You may not use any third-party program (such as a “bot”) in order to automate gameplay functions, including playing, chatting, interacting, or gathering gold or items within Guild Wars 2. You may not assist, relay, or store gold or items for other players who are using these processes.’
Right…
How does your ban machine in any way interpret me REPORTING IT and helping others REPORT IT with NO previous contact ever with the character it was using, as me ‘using a third party product, assisting, relaying, storing gold or items’ for him?!
I have appealed and have no way of tracking it, I am seeing other players talk about a week + of waiting with no response and that’s just not on!
You have a beautiful game and thousands of loyal users but not only are you banning those players without reason, your customer support is complicated, slow and from what I’ve been reading, only effective for those who actually HAVE broken rules?!
Should we be afraid to report bugs / rule offenders ?
~Tear
